Quality management at the turn of millenium

Nowadays, many our organizations try to be successful on world markets. They meet with stiff competition in which satisfied customer has increasingly important role, besides a product able to compete and reasonable prices in corresponding class. Realization of such a product demands perfect control of processes and activities in all areas of an establishment. At present, well-though-out and systematic care about quality is natural demand on realization of business aim. Worldwide, ISO 9000 standard becomes a pattern of standards for quality systems. In this paper, three basic conceptions of the security of quality in organization with emphasis on the conception based on realization of ISO 9000 standards are described. Further, the need for great revision of ISO 9000 standards and the comparison of ISO 9001 and ISO 14001 standards with revised version 2000 is mentioned. In conclusion, some problems about certification are discussed and some prizes for quality are mentioned.

Keywords: quality, ISO 9000 standards, certification, environmental management